Terms & Conditions
The terms and conditions apply to the use of the Auroraactive.co.uk website. By placing an order with us, you are agreeing to accept these terms and conditions. If you have any queries relating to the Conditions, please contact us before placing an order by visiting our Contact Us page .
You must be eighteen years old or older to use this auroraactive.co.uk site. If you are under eighteen, you may only use Auroraactive.co.uk website with the agreement of, and under the supervision of, a parent or guardian. If you do not qualify, please do not use this site. You warrant that all details you provide to Auroraactive.co.uk for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects; and that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered.
You agree that email can be used as a means of communication, notification and billing between us. Please be advised that we will never ask for personal details or information via email. If you receive an email asking for your personal information, username or password, or payment information, please do not respond and contact our customer care team immediately.
When placing an order, you agree that any and all information given is accurate and complete. All orders are subject to acceptance by us and product availability. For business purposes, each item requested counts as an individual order.
Wherever possible, we will attempt to combine multiple orders in one shipment and on one invoice. Due to business requirements, however, orders may be shipped over several days in multiple packages.
Auroraactive.co.uk accept most major credit/debit cards including VISA and Mastercard. We also accept payment via PayPal.
All credit and debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery. We will not debit your card until your items are ready for dispatch. In the event that the items you have ordered are out of stock, your order will be cancelled and you will be refunded immediately.
The stated delivery period within which you will receive your order is approximate. Goods will be sent to the address given by you in your order. If you are ordering more than one item, your goods may be sent to you in instalments if certain items are out of stock.
Please note that we ship all orders from the UK.
Please note international shipments may be subject to cross-border inspections by customs authorities.
If you find that any product you have ordered is unsuitable, don’t worry, we have a flexible returns policy and are very happy to
help you choose something else, for advice please email us.
We are happy to offer free UK returns on any full price and sale items returned to us in perfect condition, within 14 days of receipt
of order, with proof of purchase. Faulty items may be returned at any time. Please note, we are unable to refund postage paid
unless the fault is with us.
If the items you wish to return have been delivered in separate parcels please return them to us in one parcel with the corresponding return sections. By doing this we will be able to process your refund faster.